Refund policy

We want you to love your purchase. If you're not fully satisfied, here's how returns, exchanges, and refunds work.

Standard Returns
- Refunds: Return eligible items within 7 days of delivery (or 7 days from pickup for in-store purchases) for a full refund of the item price. Original tags must be attached.
- Exchanges or store credit: You have 14 days from delivery (or 14 days from pickup for in-store purchases).
- Items must be unworn, unwashed, and unaltered.
- Original shipping costs are non-refundable, and return shipping is the customer's responsibility.

Fragrances & Perfumes
Because fragrances are sealed, personal-care products, they follow special rules:   - Opened or used fragrances are FINAL SALE therefore cannot be returned or refunded, for health and hygiene reasons. This includes any item with a broken or removed seal, cellophane, or wrapping.
- Rare, limited, or specially sourced fragrances are FINAL SALE and cannot be returned under any circumstances.
- Unopened, sealed fragrances may be returned within 7 days of delivery in original, resalable condition.
- Every fragrance we sell is 100% authentic. Authenticity questions are handled with us directly within 7 days of delivery and are not grounds to return an opened product.

Non-Returnable Items
- Gift cards
- Sale and clearance items
- Opened fragrances, and all rare or specially sourced fragrances

Damaged, Defective, or Incorrect Items
Contact us within 48 hours of delivery with your order number and photos, and we'll make it right with a replacement or refund. Please keep all original packaging in case a shipping claim is required.

How to Return
- Online orders: Request a return through your account at https://shopify.com/10918152/account Once approved, you'll be able to purchase a return label.
- In-store purchases:Bring your receipt or proof of purchase.
- Mail approved returns to: Lionel's Western Wear, 332 S. Texas Blvd, Weslaco, TX 78596.
- For items over $75, we recommend a trackable, insured shipping method — we can't guarantee receipt of returns sent without it.
- Please do not send items back to the manufacturer.

Refunds
Once we receive and inspect your return, we'll email you to confirm approval or denial. Approved refunds are issued to your original payment method within **5–10 business days**. If it's been longer, please check with your bank or card company first, then contact us.

Gifts
If an item was marked as a gift and shipped directly to you, you'll receive store credit for the value of your return. Otherwise, the refund is issued to the original purchaser.

Contact
Questions? Email **admin@shoplionels.com** or call **(956) 968-2552**. We're located in Mission and Weslaco, TX, and ship within the United States only.